Terms and Conditions

2.1. We request that you use our grading tool to obtain a quote before you send in your device.

2.2. No device is ever the same so grading varies from model to model, depending on the damage and condition.

2.3. To achieve any value for your device, the device must be working and fully intact cosmetically. For a device to be classified as fully working we will upon receipt test that all functions are working properly. Some slight markings on the casing, in line with reasonable wear and tear, will be acceptable. For watches, your original watch strap must also be sent back to be eligible for the full value.

2.4. In some cases, depending on the value and condition of your device, we will be unable to offer any payment. To give you an idea of the types of issues which may affect our valuation and reduce the price we will pay, please have a look at the table below:

3.1. If you have a PIN or password on any of your devices, these security features must be deactivated and removed before sending.

3.2. Any stolen, blocked, counterfeit or non-genuine devices you may send to us will be held by us, and may be reported to the police without reference to you. No payment will be made and the device(s) will not be returned to you. Where devices are blocked by CheckMend, we will hold the product for 30 days to allow you time to contact CheckMend with the certificate ID we supply you or your network operator to reverse the block. If you are unsuccessful then we cannot return the device. If you are successful in obtaining a reversal then contact us with an update on the status and we will repeat the security check.

3.3. Any devices that are sent to us as defective, damaged or otherwise beyond economic repair or to which we are unable to give a value, will be deemed waste and recycled in line with WEEE Regulations.

3.4. Remove all SIM cards and memory cards before sending us your device. Any SIM cards or memory card received by us will be destroyed and so cannot be returned (we will dispose of them appropriately). We accept no liability in the event that any device that has been sent with its SIM card or memory card is lost and charges are then incurred. You shall continue to be responsible for such charges.

3.5. Do not send accessories or the original manufacturer's box. If we return your device to you because of order cancellation by you, or for any other reason, we will not return accessories and your device may be returned in alternative packaging. Any accessories, boxes, or other packaging received by us will be disposed of appropriately.

3.6. Make sure all personal and user data is removed from devices before sending them to us. This includes but is not limited to all personal details, SMS, photos, videos, games, music or other data. We will not accept responsibility for the security, protection, confidentiality or use of such data. By sending your device to us you agree to release us from all and any losses, claims or damages with respect to the data enclosed or stored therein or on any media used in conjunction with the device.

3.7. To delete data from your Apple device please follow the instructions below:

• From standby select Menu → Settings → General → Reset
• Select Erase All Content and Settings
• If you haven't already removed your personal data, then choose Backup and erase
• Press Erase Now (the device will switch off and restart. This may take several minutes. Please do not switch the device off during reset).

4.1. When we offer to purchase your device, we will quote the maximum price we are willing to pay for the device. This price is an estimated Trade-In value based on the information you provide about the device and is subject to change at the point of our receipt and grading of the device.

4.2. When your offer to sell your device has been placed, the maximum price we have quoted is guaranteed until the time we receive the device but no longer than 14 days after we quoted the price. If your device is received more than 14 days after the date of your offer, then we reserve the right to offer a new price reflecting the Trade-in value at that time.

4.3. If the device received differs to the device you have offered for sale, the order will be processed based on the Trade-In value for the device received, not the device offered for sale.

4.4. When we receive your device, we will check that it is complete and in the condition you have stated. Providing it does, we will purchase the device at the Trade-In value we have offered.

4.5. If you receive a reduced quotation following receipt and inspection of your device, we will give you 2 working days to reject the new value and have your device returned free of charge. If we do not receive your rejection or we have not heard from you within 2 working days, we will conclude that you accept the reduced price and we will process your order for payment at the reduced Trade-In value.

4.6. We reserve the right not to purchase any device and any price we are willing to pay will be determined by us.

5.1. When we have received the device and agreed with you the value of the device, we will within 3-5 working days credit the value to your dedicated bank account (by BACS). If the payment date falls on a weekend or public holiday payment will be made on the next working day.

5.2. Payment can only be made to the name, address and details provided upon registration and incorrect details may result in delay or non-payment.

6.1. You can send the device using the pre-paid Royal Mail shipping label or QR code that we will send you on your order confirmation email. However, we recommend that for an extra layer of protection you send devices by registered post (Royal Mail Special Delivery). This is at an additional cost that you are responsible for. If choosing mailing services that are not supplied through Love2Recycle, packages must be clearly marked with the Order Reference number to enable the device to be connected to your order. Failure to do so may result non-payment.

6.2. We will not accept responsibility for non-delivery or the loss or damage to devices in transit to us. To avoid or reduce any damage during transit you are recommended to pack the device adequately using protective wrapping, boxes or other packaging. If the device is shipped by Royal Mail and lost, stolen or damaged in transit, Royal Mail postage will cover your costs for up to £150 if your claim is successful.

6.3. Royal Mail has introduced guidelines regarding shipping products containing lithium batteries so you are advised to inform Royal Mail about such batteries in the device you ship. Find out more information about the guidelines and how they impact you here.

6.4. You must ensure that a shipping label is securely fastened to the parcel or package, and that barcodes are visible and not obscured by tape. The barcode is crucial in getting the device to us or shipped back to you. You should ensure you are given a receipt by the Post Office when the device is dropped off as proof of sending the device to us.

6.5. If the device is lost in transit you will need your receipt and the correct IMEI or serial number of your device in order to be able to make a claim through Royal Mail for any lost device. Failure to provide this information may invalidate your claim for a lost device.

7.1. By registering an L2R order you warrant that:

• the device(s) comply with these terms;
• you are resident in Great Britain or Northern Ireland;
• you are accessing our site from that country;
• you are legally capable of entering into a binding contract;
• you agree to creating an L2R account using true and complete data; and
• you are at least 18 years old; or if you are under 18 years of age, that you have obtained your parent's or guardian's consent to sell your device to us for the sum indicated via L2R.

NOTE: If you deal with us as a consumer note that you act as a seller of the device and that you may have limited protection under consumer protection laws as a private seller of the device; however, any provision of this contract which is of no effect to a consumer shall not apply. Your statutory rights are not affected by this contract. For the purposes of these terms and conditions, "consumer" means an individual acting for purposes that are wholly or mainly outside that individual’s trade, business, craft or profession, as defined by the Consumer Rights Act 2015.

7.2. You and (in the event you are under 18 years of age) your parents or guardians release us of any liabilities or claims that may arise if you send the device to us in breach of the clause 8.1 warranties.

7.3. You are responsible for cancelling any airtime contract linked to each device. We are not responsible for any call costs arising before, or after, receipt of your device or arising from any other circumstances whatsoever.

8.1. L2R is only intended for use by people registered with us and resident in Great Britain and Northern Ireland. At our complete discretion we may accept or reject orders from any persons or entities outside of these territories.

8.2. We reserve the right to reject large volume or repeat orders within any 12-month period.

8.3. Voucher Codes